Swimming Pool Complaints And Stories

Here I encourage you to post your complaints, experiences, stories and thoughts. Good, bad or indifferent. I will post some of mine and reply with my thoughts to yours.



The salesman was my buddy, then I gave him the check and never heard from him again.
-Unfortunately, this is a common occurrence in this business. Basically, the salesman works on a commission and his job is to sell you a pool. Once the pool is sold, the paperwork in order, the salesman turns the job over to the office. From there, he is off to another appointment to sell a pool. A good salesman will follow up with you, return your calls and continue to maintain contact with you. In defense of the other salesmen, their job is to sell a pool not hold your hand. Regardless, you should expect, once you sign a contract, that you may be dealing with someone else. The other unfortunate problem in this structure is that different factions in the company tend to work against each other. Construction does not like sales, sales thinks construction is deliberately delaying their job, and so on.

The builder destroyed my yard! This is unacceptable and they should pay to fix it.
-Read your contract. Normally, the contract specifically outlines that the builder and their crews need an access to the pool area. This can be across a brand new paved driveway, that gets broken. The trucks coming in and out are very heavy and can wreak havoc on whatever they drive over. The builder gets you to approve an access route. From there, most builders clearly define that and state they are not responsible for what happens in that area. Cleaning up the mess from construction is usually on you. Pool builders have learned over the years and that lengthy, fine print, found on the back of the contract is there to protect them, not you (no matter what they try to tell you).